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                                                                     © 2007 THE LYDON COMPANIES    •     35 Oak Hill Way, Brockton, MA 02301    •     TEL 508.897.1700    •    FAX 508.897.1710

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Customer Satisfaction Survey

Our goal is total customer satisfaction. By telling us what you honestly think about the statements below, you will help us be able
to serve you and others better in the future. It should take only a few minutes of your time but would be greatly appreciated.
Click the SUBMIT button at the end when you’ve completely answered all the questions or the RESET button to start again.

1. I’ve used Lydon’s services for my company in the following areas (check all that apply):
Power generation Mechanical Construction Material handling
Plumbing/process piping Wastewater/Water treatment Installation or rigging services
Food & beverage Upgrade or repair services Industrial manufacturing
Maintenance services Other A value is required.

2. I was satisfied with the following before the project began:
  1=Very Untrue / 5=Very true
1 2 3 4 5 NA
   Quality of Proposal
   Initial Communications

3. Other companies offer the same services and get the job done, but I used Lydon because of the following specific reasons:

   Worked with them before & enjoy our relationship
   They’re always professional and courteous
   They deliver quality workmanship
   Their prices are competitive
   They have a good reputation
I can depend on them to complete the work on budget
I like their integrity and feel I can trust them

4. When the project was completed, I was satisfied with the following:
   The quality of the work was what I expected
   Their ability to get everything I needed done
   Timeframe in which the work was completed
   Completed the work on budget
   Communication was open and direct
The quality of service was exceptional
   The project manager knew his stuff
   Personnel were highly skilled & professional

5. I feel Lydon really stands out from the competition in the following areas:
   The work they do is exceptional
   Their prices are a better value for the service we receive
   The give us more accurate & timely bid proposals
   Their work is done on schedule and within budget
   They are more knowledgeable in their field
   They get the work done faster w/o sacrificing quality
   They are always more available
   The quality of personnel they use is much higher

6. I would definitely use their services again
 

7. Please let us know if there is anything we can do to improve our services:

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